Introduction
Opabet is an online gaming operator. This Privacy Notice explains how we collect, use, disclose and protect your personal information when you access or use the Opabet platform, including any related services and activities such as account management, betting, payments and communications with our Support Team. By using Opabet, you acknowledge and agree to the practices described in this Notice. We may update this Privacy Notice from time to time; material changes will be posted on the platform and you should review the Notice periodically.
Who controls your information
Opabet is the data controller of your personal information for the purposes described in this Notice. We appoint a data protection function to assist with privacy matters. If you have concerns about how we handle your data, you may raise them through our Support Team, and we will respond in accordance with applicable data protection laws.
What information we collect
-
Personal information you provide: when you register, verify your identity, or communicate with us, we collect details such as your name, date of birth, contact information (email, phone), physical address, and government-issued identification documents or proofs of address as required for account verification and responsible gaming obligations. We also collect information about your billing details and payment methods you use on the platform, and any communications you send to our Support Team.
-
Account and activity data: username, account status, transaction history, bets placed, deposits and withdrawals, currency, and preferences you set within your account.
-
Technical and usage data: device information (type, operating system, browser), IP address, approximate geolocation, time stamps, pages viewed, features used, and error or crash reports, collected to provide, secure and improve the service.
-
Identity and verification data: information obtained from identity verification and anti-fraud controls, including checks against third-party databases to confirm your identity and assess risk.
-
Cookies and tracking technologies: data generated through cookies and similar technologies used to operate the site, improve performance, and tailor your experience. Details are set out in our Cookie Policy.
How we use your information
-
To provide products and services: enable account creation, processing bets and payments, delivering games and features, and delivering customer support.
-
Compliance and security: perform identity verification, prevent fraud, detect and investigate illegal or prohibited activity, and comply with legal and regulatory obligations, including AML/KYC requirements.
-
Operations and performance: monitor platform performance, diagnose issues, maintain system security, and optimize the user experience through analytics and logging.
-
Marketing (with consent): where you have consented, provide promotions, updates and offers via communication channels you have selected. You may withdraw consent or adjust preferences at any time.
Sharing your information
-
We may share your data with service providers and contractors who help operate and improve Opabet (e.g., payment processors, identity verification providers, and customer support platforms) under contractual obligations to protect your information.
-
We may disclose information to comply with legal or regulatory obligations, to enforce our terms and policies, or to respond to lawful requests from regulators or law enforcement authorities.
-
If we determine you have engaged in cheating, fraud or other prohibited conduct, we may share relevant information with appropriate authorities or investigators.
-
We may share anonymized or aggregated data for research and analytical purposes to understand gambling trends or to support responsible gambling initiatives.
International transfers and data security
Your information may be processed by Opabet and its service providers in jurisdictions outside your country, including Curaçao. We rely on appropriate safeguards to protect your information in those transfers, including contractual arrangements and security measures designed to provide a level of protection equivalent to that required by applicable law. We implement technical and organizational measures to protect personal data, including encryption in transit (TLS) and access controls for our systems.
Data retention
We retain personal information for as long as necessary to provide the Opabet services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we securely delete or anonymize it in accordance with our data retention schedules.
Your rights
-
Right of access: you may request a copy of the personal data we hold about you and obtain confirmation of processing activities.
-
Right to rectification: you may require us to correct inaccurate or incomplete data.
-
Right to erasure: you may request deletion of personal data in certain circumstances, subject to legal obligations and exception.
-
Right to restriction of processing: you may request limitation of processing under specific conditions.
-
Right to data portability: you may request a data copy in a structured, commonly used and machine-readable form where applicable.
-
Right to object: you may object to processing based on legitimate interests or for direct marketing, subject to certain grounds.
-
Right to lodge a complaint: you may complain to the competent regulator if you believe your privacy rights have been violated.
Cookies and tracking
We use cookies and similar technologies to operate the platform, analyze usage, and tailor experiences. You can manage cookie preferences within the platform, subject to functional requirements necessary to provide the service.
Children’s privacy
Opabet does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data, we will take steps to delete that information and may suspend or close the associated account in accordance with applicable laws.
How to exercise your rights and contact us
To exercise any of your privacy rights or to make a data request, use the in-platform Help Centre or Support Team contact options. We may require verification of your identity before fulfilling requests, and we will respond within applicable timelines. If you have concerns about our handling of your data, you may raise them with the Support Team for local resolution, or with the appropriate regulatory authority as applicable.
Changes to this Privacy Notice
We may update this Privacy Notice to reflect changes in our data practices or legal obligations. When we make material changes, we will provide notice within the Opabet platform and, where required by law, obtain your consent for certain changes before they take effect. Continued use of Opabet after such changes constitutes acceptance of the revised Notice.
Governing law and regulatory context
Opabet operates in a regulated environment for gaming activities. We process personal data in accordance with applicable privacy laws and licensing obligations, and we cooperate with regulatory authorities as required by law. This Privacy Notice is intended to align with those requirements and to promote responsible and transparent handling of personal information.
